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Frequently Asked Questions

If you have questions regarding the Kuder Career Planning System, you may be able to find the answer in our list of frequently asked questions below . If you need further help, please contact our Customer Support team at 877.999.6227 or support@kuder.com.

Frequently Asked Questions

• General Questions
• Assessment Questions
• Portfolio Questions
• Administrator/Educator Questions

General

• I am having trouble logging in. What can I do?
  We have found that login problems are primarily caused by:
   
  • Cookie Settings:  Refer to your browser's help section on how to set your browser to accept cookies. In addition, make sure that your computer's time and date are set correctly.
  • Strict Internet Security Software Settings:  If you are using Internet security software, ensure the software is configured to allow you login access to the kuder.com domain. Please refer to your internet security software help topics for configuration help, or contact your Internet security software administrator.
  If your login problems are not remedied, please let us know the details surrounding your problem by clicking here to contact customer support.
• Where and when can I access the system?
  The Kuder Career Planning System is Internet-based; therefore, system users can access the system at any time and from any place an Internet connection is available. The main Kuder home page is www.kuder.com. Some states have state-specific portal pages which can be accessed by typing the appropriate URL, if known, into the browser bar or by selecting the state from the dropdown menu on the main Kuder home page.
• What is the difference between the login for Returning Users and the login for Administrators?
  The returning user login allows system users to access the Kuder Career Portfolio by entering their name and password. The user name and password are established by the user the first time he or she registers as a New User.
   
  The administrative database login allows the administrator to log in to the Administrative Database Management System. This access code and password are assigned and supplied by Kuder, Inc. and should not be given to students, clients, or any unauthorized personnel.
• How long will I have access to the system?
  System users have lifelong access to their career portfolios.
• Is the web site secure?
  Yes. The Kuder Career Planning System protects the privacy and integrity of personally identifiable user information with industry-standard SSL encryption and a self-created user name and password. Administrative Database access is only given to approved school districts or campuses through assigned access codes and passwords. Additionally, our servers are housed in a state-of-the-art, carrier-class facility that includes secured access, environmental controls, and backup power sources. Our network is monitored 24/7.
• Are individuals required to have an e-mail address to use the system?
  No, but providing an e-mail address is recommended. Having an e-mail address entered in the Account Information area (completed during initial registration and updatable at any time under the “My Profile” section) allows the individual to request a user name and password reminder to be sent to the e-mail address on file.
• What are the system requirements?
  As long as you have Internet access you can use the system. We recommend setting your resolution to a minimum of 800 X 600. You will need to have your cookies enabled.
• What happens if I forget my user name and/or password?
  From the Kuder home page, select “Returning Users.” Then click on the “Forgot your login information?” link, and then choose from two options:
   
  • I want to have my user name and password e-mailed to me using the e-mail entered into my Kuder Portfolio.
  • I want to re-enter my password using a secret question and answer entered when I registered with the Kuder Career Planning System.
  Note: If an individual does not remember his or her user name and did not enter an e-mail address, administrators may look up the user name through the Administrative Database Management System; however, this option is only available if a student has started at least one assessment or has entered the school code at registration. Administrators may also reset the password from the database.
• How do I find my batch code?
  If you have been provided a batch code by an instructor, counselor, or administrator but don’t remember it, you will need to see the person who initially provided it to you.
   
  If you are an administrator, log in to the Administrative Database Management System, and select “Batch Code Information” from the navigation menu. Locate the batch code in the table.
• What do I do if the batch code doesn’t work?
  Be sure you are entering the batch code exactly as provided. The number 0 often looks like the letter O, as does the number 1 to the letter l. If you continue to have problems, contact Kuder Customer Support at 877.999.6227.

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Assessments

• What assessments are available on the system?
  The following assessments are available:
  
  
  • Kuder Career Search with Person Match (interests inventory)
  • Kuder Skills Assessment
  • Super’s Work Values Inventory-revised
• How long will it take to complete each assessment?
  The Kuder Career Search with Person Match take an average of 20 minutes to complete. The Kuder Skills Assessment and Super’s Work Values Inventory-revised each take an average of 15 minutes to complete.
• How often should an individual take the assessments?
  This is up to each individual or site. It may be beneficial to stagger the assessments so students are able to experience each assessment at least twice before they graduate from high school. Instructors, please refer to the Classroom Application section of the Training Guide for more information.
• How long will it take to receive the results?
  Results are immediate and provided online.
• Are the assessments bilingual?
  Yes, all three assessments are available in Spanish.
• If I start an assessment, am I required to finish it during the same session?
  No, assessment takers may stop completing an assessment at any time and finish it later. Unfinished assessments will be available the next time the individual logs in and will appear on the portfolio home page under the "To Do List."
• Are the people listed in Person Match real people?
  Yes, people in the Person Match database are actual people who enjoy their jobs and have taken the Kuder Career Search with Person Match. The Person Match sketches that appear on the Kuder Career Search report represent people whose interest inventory results are most similar to the assessment taker’s.
• When were the assessments re-normed?
  All assessments were re-normed in July, 2005. The data against which assessment results are compared and which determines rank order of career clusters, skills, and work values were re-normalized to ensure results can be interpreted in current context. The re-norming included people from all states and territories of the United States, all ethnicities, diverse economic backgrounds, and ages from middle school through adult.

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Kuder Career Portfolio

• Are completed résumés available for online viewing by potential employers?
  Yes, system users can make any of their résumés available for others to view by selecting the “Public” option then sending recipients a link to the résumé via an e-mail option accessible on the Edit Résumé page.
• Is it possible to access information about colleges and occupations in other states?
  Yes, although searches default to the state in which the individual registered, system users can select a different state at any time by choosing a state from the dropdown menu located within the search criteria.

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Administrators/Educators

• How do I access my database?
  From the Kuder home page, click on the “Administrators” link. On the Administrative Login page, enter your access code and password which has been provided to your site by Kuder. You will be directed to your agency’s site.
• How does an administrator retrieve the access code and password if it is forgotten or misplaced?
  Contact Kuder Customer Support toll free at 877.999.6227. For security purposes, callers will be asked some basic information; then the implementation information with the access code and password will be re-sent via e-mail.
• What are batch codes?
  Batch codes both allow students/clients to take the assessments and align their results with their corresponding school or agency, meaning their results will be routed to the school’s or agency’s Administrative Database. Batch code information can be found in the Administrative Database Management System in the area titled “Batch Code Information.” Each batch code starts with a letter and corresponds with a specific assessment. Important: Do not share batch codes with another school; batch codes are school-specific.
• How do I find batch code(s) for my site?
  Log in to the Administrative Database Management System, and select “Batch Code Information” from the navigation menu. Locate the batch code in the table.
• What do I do if the batch code doesn’t work?
  Be sure you are entering the batch code exactly as provided. The number 0 often looks like the letter O, as does the number 1 to the letter l. If you continue to have problems, contact Kuder Customer Support at 877.999.6227.
• How do I use the filter options?
  At the screen for Advanced Reports, use the menus to select any data you wish to use to develop your filter criteria. You may also filter by specific assessments. When you have completed your selections click on either "Individuals" or "Aggregate." Remember, when using any filter options you will only see those individuals who meet every aspect of the filter. To see the results of everyone who has completed an assessment, don’t enter any data and simply click on "Individuals" or "Aggregate."
• How can I reduce the amount of time it takes to filter my results?
  If you are filtering a large number of records you may want to reduce the size of your query. For example, it may help to filter males and females separately, or choose a smaller group by establishing a date range.
• How will student data follow students as they move to a different building?
  In order to align a student’s information with a new site, students must enter at least one batch code for an assessment which has been assigned by the new site. Students do not need to complete the assessment in order for the new alignment to take effect. Alternately, students may update their link to a building by entering the access code and corresponding ZIP code for the new school on the Account Information page under My Portfolio.
• Is there a career education curriculum available?
  Yes. Develop Your Future® is a career planning curriculum designed for middle and high school students. Take Hold of Your Future, 5th Edition, is available for post secondary students and adult learners.
• How/what can I customize?
  There are a number of areas we can customize for you, including the report or even the clusters. Contact Kuder for more information and pricing.
• How can we use this for recruiting?
  Contact Kuder for information relevant to your specific needs.

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Customer Support

Monday-Friday, 7:00 a.m.-5:00 p.m. (Central Time)
Phone:  877.999.6227
Email:  support@kuder.com